Freelance Virtual Assistant & Customer Support

2023-05 -

Managed email correspondence, calendar scheduling and data entry for international clients, ensuring timely and accurate administrative support. Delivered bilingual (English & Italian) customer service to HR and sales departments, resolving inquiries and issues promptly. Produced accurate transcriptions using Express Scribe and Descript and organised business documents for reporting workflows. Conducted research and compiled reports to aid decision‑making and maintained client records in CRM tools with strict data privacy compliance.

Home Care Assistant

2022-05 - 2023-04

Provided personal care, meal preparation and household management for clients, ensuring a safe and comfortable environment. Coordinated daily schedules, medication administration and appointments, demonstrating strong organisational skills. Communicated clearly with clients and families, building trusted relationships through compassionate and responsive service.

Electronics Component Assembler

BG Elettronics

2021-01 - 2022-04

Assembled and inspected electrical components to precise quality and safety standards, applying meticulous attention to detail. Followed documented processes and contributed to continuous‑improvement initiatives to enhance production efficiency.

Hospitality & Catering Professional

2014-02 - 2020-11

Delivered high‑quality, customer‑focused service in fast‑paced hospitality settings, managing guest needs and expectations under pressure. Oversaw kitchen operations, menu planning and food‑safety compliance, strengthening client‑facing communication and service‑recovery skills applicable to customer support roles.