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Skills
Experience
Relationship Manager
Habib Bank Limited
2014-01 - 2026-12
Managed and retained a portfolio of over 200 retail and corporate clients, delivering tailored banking solutions and enhancing loyalty. Resolved more than 10 complex customer issues daily, maintaining a satisfaction level above 95 %. Led account opening processes for 200+ clients annually, ensuring strict KYC and regulatory compliance. Executed 50+ daily remittance transactions with full AML adherence and drove cross‑selling initiatives that increased product penetration and revenue. Coordinated with internal teams to streamline workflows and improve service turnaround times.
Customer Service Officer
Habib Bank Limited
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Managed secure locker operations in line with bank security protocols and audit requirements, maintaining confidentiality of client assets. Ensured accurate documentation and compliance with risk control standards while delivering efficient customer service. Supported daily banking operations and contributed to a high‑quality client experience.
Operations Officer
Habib Bank Limited
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Supervised daily branch operations, guaranteeing smooth transaction processing and service delivery. Ensured compliance with internal policies, regulatory frameworks and operational risk standards. Supported clearing, settlements and account services with high accuracy, and identified process improvement opportunities to enhance operational performance.
Teller
Habib Bank Limited
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Processed high‑volume cash transactions in local and foreign currencies with precision. Managed cheque clearing operations in compliance with banking procedures and delivered frontline customer service. Maintained accurate transaction records and adhered to strict security protocols.
Last updated: 3 weeks ago