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Skills
Experience
Relationship Manager
Habib Bank Limited
2014-01 - 2026-12
Managed and retained a portfolio of more than 200 retail and corporate clients, delivering tailored banking solutions that boosted loyalty. Resolved over ten complex customer issues daily, maintaining satisfaction levels above 95 %. Led the account opening process for 200+ clients each year, ensuring strict KYC and regulatory compliance. Executed 50+ daily remittance transactions with full AML adherence and drove cross‑selling initiatives that increased product penetration and revenue. Coordinated with internal teams to streamline workflows and improve service turnaround times.
Customer Service Officer
Habib Bank Limited
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Managed secure locker operations in line with bank security protocols and audit requirements, maintaining confidentiality of client assets. Ensured accurate documentation and delivered efficient customer service while upholding compliance and risk‑control standards.
Operations Officer
Habib Bank Limited
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Supervised daily branch operations to guarantee smooth transaction processing and high‑quality service delivery. Ensured compliance with internal policies, regulatory frameworks and operational risk standards. Supported clearing, settlements and account services with high accuracy, and identified process improvement opportunities to enhance operational performance.
Teller
Habib Bank Limited
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Processed high‑volume cash transactions in local and foreign currencies with precision. Managed cheque clearing operations in compliance with banking procedures and delivered frontline customer service to ensure an efficient banking experience. Maintained accurate transaction records and adhered to strict security protocols.
Last updated: 3 weeks ago