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Skills
Experience
Web Designer - Software Engineer
IEK DELTA - School of Programming
2020-01 - 2023-12
Designed and developed responsive websites using WordPress, creating custom plugins to meet client specifications. Managed e‑commerce platforms, integrating payment gateways and optimizing product catalogs. Utilized CRM tools to track customer interactions and improve support workflows. Coordinated with cross‑functional teams to resolve technical issues and ensure timely project delivery. Achieved a 20% increase in site performance and user engagement through continuous optimization.
Partnered Streamer
Twitch.tv
2021-01 - 2023-12
Built a community of over 5,000 followers by delivering regular gaming and tech content. Managed live chat support, addressing viewer inquiries and technical problems in real time. Produced and edited video assets, integrating branding elements and promotional material. Leveraged analytics to optimize streaming schedule and increase average viewership by 30%. Collaborated with sponsors to integrate product placements and drive revenue.
Customer Support Specialist
Coinbase Task us
2023-01 - 2024-12
Provided multilingual support via email, phone, and live chat for cryptocurrency transaction inquiries. Utilized CRM systems to log interactions, monitor ticket status, and ensure compliance with service level agreements. Collaborated with engineering and finance teams to resolve complex issues and improve platform usability. Monitored key performance indicators, consistently meeting monthly targets and contributing to performance bonuses. Produced documentation and knowledge‑base articles to streamline future support processes.
Languages
Greek
fluent
English
fluent
Last updated: 3 weeks ago