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Skills
Experience
Enquiries Clerk
Bank Windhoek, Mariental Branch
2022-07 -
Manages client enquiries, account transfers, closures and mandates with precision, ensuring a smooth front‑office experience. Supports credit and collateral administration, guaranteeing compliance with internal policies and regulatory standards. Strengthens client trust through clear communication and effective problem resolution. Utilises banking systems and Microsoft Office to track and report activities. Works closely with the teller team to coordinate cash handling and reconciliation processes.
Admin Support Clerk / Sales Advisor
Bank Windhoek, Oshifo Branch
2017-12 - 2022-06
Processed loan applications and evaluated financial information to assess risk, contributing to the branch’s loan portfolio growth. Delivered consistently high levels of customer service, regularly exceeding branch targets and improving client satisfaction scores. Assisted in collateral administration and prepared detailed reporting for senior management. Provided sales advisory support, promoting banking products and cross‑selling services. Utilized banking systems and Microsoft Office for data entry, documentation and compliance tracking.
Enquiries Clerk (Temp)
Bank Windhoek, Opuwo Branch
2017-06 - 2017-11
Supported frontline operations by handling client requests, account services and routine enquiries. Produced accurate reports and maintained filing systems to uphold compliance standards. Assisted senior staff with daily transaction reconciliations and cash handling procedures. Utilized banking software to update client records and ensure data integrity. Contributed to a smooth temporary staffing period, enabling the branch to meet service level agreements.
Teller Assist
Bank Windhoek (Mariental Branches)
2026-01 -
Manages cash handling, daily reconciliations and compliance procedures for multiple teller stations. Ensures accuracy in all transactions and prepares end‑of‑day reports for senior management. Supports the teller team in meeting service targets and maintaining high levels of operational efficiency. Applies banking systems and internal controls to safeguard assets and detect discrepancies. Provides assistance during peak periods, contributing to overall branch performance.
Education
Diploma in Banking, Finance and Credit (NQF)
Languages
English
fluent
Last updated: 3 weeks ago