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Skills
Experience
Process Server / Clerk / HR Staff
Local Government Unit
2014-01 - 2026-12
Maintained and updated employee personnel records and HR databases ensuring accuracy and regulatory compliance. Handled employee inquiries on labor laws, civil service regulations, benefits and policies, providing clear guidance and timely resolutions. Executed daily administrative, clerical and legal correspondence tasks, supporting smooth operations of the unit. Collaborated with team members to coordinate daily workflows and improve service delivery. Contributed to employee engagement initiatives and record‑keeping best practices.
Customer Service Representative
IBM-Daksh
2012-01 - 2014-12
Answered incoming calls and responded to customer inquiries professionally, meeting performance metrics such as Average Handling Time and Customer Satisfaction. Handled complaints, troubleshot technical and service issues, provided effective solutions and performed follow‑ups. Maintained accurate customer information in the CRM system and adhered to established service procedures. Collaborated with colleagues to identify process improvements and enhance service quality. Documented interactions and contributed to knowledge‑base updates.
Service Crew
McDonald’s
2011-01 - 2011-12
Delivered high‑quality customer service in a high‑volume, fast‑paced restaurant environment. Prepared and served food and beverages following strict quality and hygiene standards. Operated cash registers, handling financial transactions accurately and efficiently. Maintained cleanliness and organization across dining, kitchen and service areas. Assisted teammates to ensure smooth daily operations and timely service delivery.
Education
Bachelor of Science in Business Administration, Major in Management Accounting
Languages
English
fluent
Last updated: 3 weeks ago