Air Freight Officer

About the role

UPS is hiring an Air Freight Officer to handle and support export and import operations, keeping the shipment process flow running smoothly and without disruption. The role covers shipment entry, cargo checks, compliance advice and resolving freight-related issues, and is open to candidates willing to work a 5.5-day week.

Key responsibilities

• Use the internal shipment system to enter shipments correctly and keep them updated until closed.
• Ensure day-to-day shipment operations run smoothly and meet customers' export and import requirements.
• Check cargo condition on site and ensure proper submission for export or retrieval of import shipments.
• Act as subject matter expert and advisor on export and import compliance of goods.
• Resolve freight-related issues and report irregularities to the superior and the CS team.
• Support cargo transfers between terminal and facility when needed.
• Perform other duties assigned by the direct superior or management.

Required profile

• Diploma or above, preferably in Logistics and Supply Chain.
• 3 to 5 years of experience in air freight or a related field.
• Ability to work with internal stakeholders, including terminal authorities and truckers.
• English and Malay spoken for effective collaboration.
• Able to work independently and collaboratively.
• Willingness to work a 5.5-day week: Monday to Friday afternoon shift and Saturday late morning shift, with possible changes depending on shipment needs.

Required skills

• Knowledge of IATA regulations is an advantage.
• Dangerous Goods (DG) certification or knowledge is an advantage.